Terms & Conditions

1. Legal Entity and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between Intecpro LLC ("Company," "we," "our," or "us") and any individual or legal entity ("Client," "you," or "your") who accesses, browses, or engages with the services offered through intecpro.com and any associated service portals.

Intecpro LLC is a Limited Liability Company incorporated and registered under the laws of the State of Delaware, United States of America. Registered office: 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex, USA. Federal Employer Identification Number (EIN): 61-1868389. Delaware File Number: 6725844. Date of Formation: January 24, 2018.

By accessing our website, submitting a service inquiry, completing a purchase, or engaging any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must discontinue use of our services immediately.

These Terms are effective as of the date of first access or engagement and supersede all prior oral or written agreements unless a specific written contract has been executed between the parties.

2. Description of Services

Intecpro LLC provides a comprehensive portfolio of technology services and products, including but not limited to:

• Custom Software Development: Web applications, mobile applications, enterprise systems, SaaS platforms, APIs, and integrations tailored to client specifications.
• SaaS Solutions: Subscription-based software platforms developed and maintained by Intecpro LLC, licensed to clients under defined usage terms.
• Technical Training & Workshops: In-person and remote training sessions covering software tools, IT processes, systems administration, and technology adoption.
• IT Consulting & Process Optimization: Strategic technology advisory, infrastructure assessments, digital transformation consulting, and process automation guidance.
• Domain Hosting & Infrastructure: Web hosting, domain registration, server provisioning, and related managed infrastructure services.
• Hardware, Equipment & Supplies: Procurement and supply of IT equipment including servers, networking hardware, POS terminals, biometric devices, barcode and RFID systems, credential printers, touchscreen devices, and related technology products.
• Equipment Import & Logistics: Sourcing, importation, and delivery of specialized technology equipment to international markets, particularly Latin America.

The specific scope, deliverables, timeline, and pricing for each service engagement are defined in an individual written proposal or service agreement issued by Intecpro LLC and formally accepted by the Client prior to commencement of work.

3. Payments, Billing, and Accepted Methods

All prices are quoted and invoiced in United States Dollars (USD) unless otherwise explicitly agreed in writing. The following terms govern all payment transactions:

3.1 Accepted Payment Methods

Intecpro LLC accepts payments through the following certified PCI-DSS compliant processors:

• PayPal — Active. Credit cards, debit cards, and PayPal balance.
• dLocal GO — Authorization pending. International cards and local payment methods for Latin America.
• Paydiverse — Authorization pending. Multi-gateway payment diversification platform.
• Bank Wire Transfer — Available upon request for project-based engagements exceeding USD $1,000.

Payment processor availability may vary by transaction type and Client location. Intecpro LLC does not store, process, or have access to full payment card numbers, CVV codes, or other sensitive financial credentials. All such data is handled exclusively by our certified payment partners.

3.2 Invoicing and Payment Terms

• An invoice or payment receipt is issued upon confirmation of each successful payment.
• Project-based engagements may require an advance deposit of 30% to 50% of the total project value prior to commencement, with the balance due upon delivery milestones as specified in the proposal.
• Recurring service subscriptions are billed monthly or annually in advance, as specified in the subscription plan.
• Hardware and equipment orders require full payment or agreed deposit prior to procurement, as equipment is sourced or imported specifically for each order.

3.3 Late Payments

• Invoices are due within the payment terms specified on each invoice (standard: net 15 days from issuance).
• Intecpro LLC reserves the right to suspend active services, pause project work, or withhold deliverables in the event of overdue invoices exceeding 10 business days past due.
• A late payment fee of 1.5% per month may be applied to outstanding balances after 30 days, at Intecpro's discretion.

3.4 Currency and Taxes

• All amounts are in USD. The Client is responsible for any currency conversion costs charged by their bank or payment provider.
• Intecpro LLC is responsible for applicable US taxes. International clients are solely responsible for any import duties, VAT, sales tax, or other fiscal obligations applicable in their jurisdiction.

4. Intellectual Property

The following intellectual property terms govern all engagements with Intecpro LLC:

• Custom-Developed Software: Upon full payment of all invoices related to a custom development project, the Client receives a perpetual, non-exclusive license to use the delivered software for its intended purpose. Full transfer of ownership (assignment of all IP rights) requires a separate, explicit written IP assignment agreement executed by both parties.
• SaaS Platforms: All software, source code, designs, algorithms, databases, and intellectual property underlying Intecpro LLC's SaaS products remain the exclusive property of Intecpro LLC. Clients are granted a revocable, non-transferable subscription license to access and use the SaaS platform during their active subscription period.
• Pre-existing IP: Any tools, frameworks, libraries, or methodologies that Intecpro LLC incorporates into a client project that were developed prior to the engagement remain the exclusive property of Intecpro LLC.
• Client Materials: Any content, data, branding, specifications, or materials provided by the Client remain the property of the Client. The Client grants Intecpro LLC a limited license to use such materials solely for the purpose of delivering the contracted services.
• Proposals and Designs: All proposals, technical designs, mockups, and architectural documents prepared by Intecpro LLC remain the property of Intecpro LLC unless incorporated into a delivered and paid project.

5. Confidentiality

Both parties agree to maintain the confidentiality of all non-public information exchanged during the course of an engagement, including but not limited to: business strategies, technical architectures, pricing, client lists, and proprietary processes ("Confidential Information").

• Confidential Information shall not be disclosed to third parties without the prior written consent of the disclosing party, except as required by law or court order.
• Confidentiality obligations survive the termination of any service agreement for a period of 3 years.
• Intecpro LLC reserves the right to reference the Client's name and a general description of the project (without confidential details) in its portfolio or marketing materials, unless the Client explicitly requests otherwise in writing.

6. Warranties and Service Level Commitments

• Post-Delivery Support: All software deliverables include a minimum 3-month warranty period during which Intecpro will correct bugs or deviations from agreed specifications at no additional cost.
• Hosting Uptime: Intecpro LLC targets a minimum 99.0% monthly uptime for managed hosting services. Scheduled maintenance windows will be communicated with at least 48 hours advance notice.
• Hardware Warranty: Physical products are covered by the original manufacturer's warranty. Intecpro LLC acts as intermediary in warranty claims and does not extend its own warranty beyond the manufacturer's terms.
• No Implied Warranties: Except as expressly stated herein, Intecpro LLC provides services on an "as-is" and "as-available" basis. We expressly disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• Intecpro LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or business interruption, even if advised of the possibility of such damages.
• Intecpro LLC's total aggregate liability for any claim arising from or related to these Terms or any service engagement shall not exceed the total amount paid by the Client to Intecpro LLC for the specific service giving rise to the claim in the 12 months preceding the claim.
• Intecpro LLC is not liable for damages arising from: misuse or unauthorized modification of delivered software by the Client or third parties; failure to implement security updates; force majeure events (natural disasters, cyberattacks, government actions, infrastructure failures beyond our control); or inaccurate information provided by the Client.
• Intecpro LLC is not responsible for the privacy practices, security, or reliability of third-party services integrated at the Client's request (e.g., cloud providers, payment gateways, API services).

8. Acceptable Use Policy

By accessing our website and services, you agree not to:

• Use our services for any unlawful purpose or in violation of any applicable local, national, or international law or regulation.
• Attempt to gain unauthorized access to any part of our systems, infrastructure, or client data.
• Submit false, misleading, or fraudulent information in any form or service request.
• Use automated tools (bots, scrapers, crawlers) to submit forms, extract data, or interact with our systems without prior written authorization.
• Engage in any conduct that disrupts or interferes with the normal operation of our website or services.
• Impersonate Intecpro LLC, its employees, or representatives in any communication or platform.
• Use Intecpro LLC's name, logo, or branding without prior written authorization.

Violations of this Acceptable Use Policy may result in immediate suspension of services, termination of the client relationship, and, where applicable, reporting to law enforcement authorities.

9. WhatsApp Business Communications

Intecpro LLC may use the WhatsApp Business Platform (Meta Cloud API) to send transactional and service-related communications to clients who have provided explicit consent (opt-in). The following terms apply:

• WhatsApp communications are strictly limited to: service updates, quote confirmations, project milestone notifications, support follow-ups, and scheduled maintenance alerts.
• Intecpro LLC will not send unsolicited promotional messages via WhatsApp without explicit prior consent.
• Clients may opt out of WhatsApp communications at any time by replying "STOP" to any message or by contacting info@intecpro.com.
• WhatsApp messaging is subject to Meta's WhatsApp Business Terms of Service and Acceptable Use Policy, in addition to these Terms.

10. Termination

Either party may terminate a service engagement by providing written notice to the other party. The following applies upon termination:

• All fees for services rendered up to the termination date remain due and payable.
• Intecpro LLC will deliver all completed work product and client-owned materials within 10 business days of termination.
• Confidentiality obligations, intellectual property provisions, and limitation of liability clauses survive termination indefinitely.
• Intecpro LLC may terminate services immediately and without notice in cases of: non-payment exceeding 30 days, material breach of these Terms, abusive conduct, or fraudulent activity.

11. Force Majeure

Intecpro LLC shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, civil unrest, government actions, cyberattacks on critical infrastructure, telecommunications failures, or third-party service provider outages.

In the event of a force majeure situation, Intecpro LLC will notify the Client as soon as practicable and will make reasonable efforts to resume normal service delivery as quickly as possible.

12. Dispute Resolution

The parties agree to attempt to resolve any dispute arising from these Terms or any service engagement through good-faith negotiation before initiating formal legal proceedings. A written notice of dispute must be submitted to info@intecpro.com, and both parties agree to engage in good-faith resolution discussions for a minimum of 30 days.

If a dispute cannot be resolved through negotiation, the parties agree to submit to binding arbitration under the rules of the American Arbitration Association (AAA), with arbitration to be conducted in the State of Delaware, USA. The arbitrator's decision shall be final and binding.

13. Governing Law and Jurisdiction

These Terms and all disputes arising from them shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions.

Any legal proceedings not subject to the arbitration clause in Section 12 shall be brought exclusively in the state or federal courts located in the State of Delaware. All parties irrevocably submit to the personal jurisdiction of such courts and waive any objection to venue.

International Clients acknowledge that by engaging Intecpro LLC's services, they consent to Delaware law as the governing law for all commercial matters.

14. Modifications to These Terms

Intecpro LLC reserves the right to modify these Terms at any time. All modifications are effective immediately upon posting to this page. The "Last Updated" date will reflect the most recent revision.

For material changes that significantly affect Client rights or obligations, Intecpro LLC will make reasonable efforts to notify affected Clients via email or a prominent website notice at least 15 days prior to the changes taking effect. Continued use of our services after the effective date constitutes acceptance of the revised Terms.

15. Legal Contact

For all legal notices, inquiries, or formal communications related to these Terms:

• Email: info@intecpro.com
• Corporate Address: Intecpro LLC, 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex, United States of America.
• Website: intecpro.com